Questions & Answers
Quick answers about your account, bonuses and withdrawals.
For security purposes and to prevent fraud, identity verification is required. This typically involves verifying your email, phone number, and uploading identification documents (such as a passport or ID). The procedure is performed in the 'Verification' section of your personal account. Please follow the instructions carefully to avoid delays in withdrawing funds.
All bonuses and winnings from free spins are subject to mandatory wagering (Wager). This is necessary to protect against bonus abuse.
- Winnings are credited to the bonus account and transferred to the real account only after the wagering requirements are met.
- Wagering automatically occurs while playing slots or other games with real money.
- Please check the specific bonus terms in the 'Bonuses' section, as the Wager amount may vary.
We strive to process all withdrawal requests as quickly as possible. Processing usually takes from 5 minutes to 3 hours after the request is submitted. However, due to payment system and bank load, in rare cases, withdrawal may take up to 24 hours or more. Please ensure your account is fully verified and all bonuses are wagered for a successful withdrawal.
We promote responsible gaming. Do not violate the rules, do not attempt to cheat, and do not create multiple accounts. Our security system constantly monitors activity, and in case of violations, the account may be blocked. Play responsibly and enjoy the process!